This isn't accessibility failure. Mere accessibility failure would be an improvement.

[lilfluff]

Reading through this post by Mari Ness on LJ about her hotel experience at the Town and Country hotel in San Diego has left me appalled. Even if I was to give the hotel the benefit of the doubt and assume Mari is incorrect on half the details it would still be past acceptability. When Chase Bank says, "What, no way should you have to pay that hotel bill," you know things were Not Right.

The best reading I can see of this shows utter incompetence on the part of the hotel. That's the best reading of the situation I can see. Any other reading only goes downhill from there.