This isn't accessibility failure. Mere accessibility failure would be an improvement.

[lilfluff]

Reading through this post by Mari Ness on LJ about her hotel experience at the Town and Country hotel in San Diego has left me appalled. Even if I was to give the hotel the benefit of the doubt and assume Mari is incorrect on half the details it would still be past acceptability. When Chase Bank says, "What, no way should you have to pay that hotel bill," you know things were Not Right.

The best reading I can see of this shows utter incompetence on the part of the hotel. That's the best reading of the situation I can see. Any other reading only goes downhill from there.

Comments

[lilfluff.livejournal.com]

Yeah, with my sister being blind I can view these issues a bit personally.

I'd like to take a good whack with a clue-by-four to quite a few web designers and the companies that hire them -- and a few more whacks for the various groups that are supposed to be helping people. I'll skip the Dial-A-Ride story as that one can still make my blood boil.

But, since it appears Mari's bank is agreeing to reverse the charges that will hopefully get the hotels attention by kicking it in the wallet. One thing to be told, "Your employees were rude," or even, "You are in violation of code," but when the bottom line gets pinched companies tend to react. Hopefully they'll point that reaction at the staff and into improving the facilities rather than playing blame the victim.